We want you to be happy. If you are not completely satisfied with something purchased directly from us, just return the unused item to us within 10 days of receipt. We will gladly refund the original purchase price, minus any shipping charges.
If you bought it at a store instead of our website, then please follow that store's return policy.
Purchasing
We only ask for the personal information necessary to process your order. This includes your name, address, e-mail address, phone number and credit card information. We don’t share the information with outside parties except to the extent necessary to process the transaction and ship your order. Your personal information will NEVER used for any other purpose.
If we need to contact you regarding your order, we use your email address.
System Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database. Sensitive information is transmitted using strong SSL encryption. In addition, we keep your data secure through a variety of additional physical, electronic and managerial procedures.
Further Information
If you have any questions about this privacy statement or the security practices of this site, please contact us at
customerservice@envirovogue.com
Thanks for visiting us!
We ship to the US & Canada. When you checkout you can choose your shipping method, US Postal Service, United Parcel Service or FedEx.
To see how much shipping costs, fill up your shopping cart and enter your zip code. You'll be offered a few different shipping options.
Most orders are shipped within 3 business days, but it may take a little longer when we are swamped with orders. It can take an additional 3 to 7 business days to arrive at your doorstep. That depends a lot on whether you live next door or thousands of miles away. Either way, thank you for shopping EnviroVogue.
Frequently Asked Questions
Manufacturing
Q: What are they made from?
A: Our totes are made from woven polypropylene, which is manufactured from recycled plastic bottles and other reclaimed materials. Woven polypropylene is strong and durable, yet flexible, and it reproduces accurate colors and fine details. Polypropylene also has the benefits of being hypoallergenic and non-toxic. A high gloss laminate coating helps the designs to pop, and also makes them wonderfully easy to clean with just a damp cloth, and that means less bacteria! The handles and seams are made from a strong nylon-webbing.
Q: Where are your totes made?
A: We design them here in Seattle and manufacture them in China using fair trade practices. We'd dearly love to make them here in the US, but there are not a lot of US manufacturing companies that have a lot of experience working with this material, and the cost savings we achieve is passed on to our charities.
Q: Can you recycle them again?
A: Please do! When they finally wear out, just toss them in the recycling bin. Maybe it will become part of a new tote some day!
Where to Buy
Q: Where can I buy them?
A: Our totes are available at both large and small retailers across the US. If they are not in your favorite boutique, drop a hint! You can of course, order online right here.
Security and Privacy
Q: When I order online, will my information be secure?
A: Absolutely. We will only ask for the personal information we need to process your order. This includes your name, physical address, e-mail, phone number and credit card information. We share this information with other companies only to the extent necessary to process the transaction and ship your order. Your personal information will never be used for any other purpose.
Taxes
Q: Are there taxes?
A: Regrettably, we must charge Washington State residents 9.5% sales tax. If you live in one of the other 49 states, no tax! Woo-hoo!
Shipping
Q: How long will it take for me to get my bags?
A: We ship to the US & Canada, via the good old United States Postal Service. To see how much shipping costs, fill up your shopping cart and enter your zip code. Youâll be offered a few different shipping options to choose from.
Most orders are shipped within 3 business days, but it may take a little longer if we are swamped with orders. It can take an additional 3 to 7 business days to arrive at your doorstep. How long it takes depends a lot on whether you live next door or thousands of miles away. If it has been a while and your order has not shown up yet, tell us at customerservice@envirovogue.com
Returns
Q: What is your return policy?
A:
We want you to be happy. If you are not completely satisfied with an item you purchased directly from us, just return the unused item to us within 10 days of receipt. We will gladly refund the original purchase price, minus any shipping charges. If you bought the item at a store, please follow that store's return policy.
Customer Service
Q: How do I....?
A: If you do not see the answer to your question here, let us know. We promptly reply to customerservice@envirovogue.com.
Fundraisers
Q: Can I use your product for a fundraiser?
A: That's a great idea! Just fill out the form on the wholesale page to get started.
Wholesale
Q: How can I get information about selling your products in my store?
A: Just visit our wholesale page.
